Many of todays corporations are setting up their employees for failure so they can fire a bunch and then bring in a bunch more at a lower salary.
Customer costs are being raised far faster than the actual costs the companies have. Salaries are being lowered by stealthily setting up employees for failure and replacement. In a lot of cases the number of employees is being completely reduced or in some cases there are companies that are still replacing domestic employees with employees from overseas at far lower pay scales.
The reason the work ethics are disappearing is because those working customer service positions are in many cases not permitted to actually help the customers. It also prevents the employees in some cases by being able to spend as much time as they need to with the customer.
Customer service and tech support calls can in many cases be completed rather quickly but not always and one thing the assholes in charge of these corporations are doing is hurting the employees. One thing that is done by a few companies is that if you are on the phone with a customer and you take you break or lunch more than 3 minutes after it was scheduled you are then out of adherence so if you are not done with the customer you can ask if you can call them back although in a lot of inbound call centers outbound calls do not make management happy.
If someone wants to cancel their service the regular agents are not permitted to help them and must send them to a retention agent who has their salary drop dramatically if they actually let people that want to cancel do so.
A lot of the billing systems are seriously screwed up also. I do have the ability to check program coding but based on what we see regularly I suspect that many billing systems have some coding that is set to just randomly raise the bill regularly in some cases and just on random dates for many.
Also many companies love people that sign up to automatically pay there bills from their bank account. That is actually a terrible thing to do. I actually heard a poor representative that ended up on the phone with a person whose automatic payment had taken 20 some thousand dollars out of their back account to pay for a 200 and some odd dollar a month account.
All of this has killed work ethics for a lot of people because if they actually use their work ethics which everyone wants to do they will in an awful lot of cases end up being fired.
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