It looks as though I finally have a routine that will let me post here much more regularly. I will try to update once a day at least. I may miss a few here and there but I will do my utmost to keep up to date.
I have been thinking very strongly about perhaps starting a consulting business. Anyone that has ever had to make a call to a large corporation for help will have run into those representatives who seem to have but one goal in life and that is to get you off the phones as quickly as possible whether the problem is fixed or not.
Please remember when calling in that the attitude that you notice is really driven by the company and not the rep in most cases. Corporations set goals for call times that can vary by business type but I have seen companies where you were expected to handle as many as 20 or more calls an hour and other companies that are a bit more realistic but I have never seen a company dealing with the consumer directly that allows you to be on a call for more than about 15 minutes before management will be hounding you to get off the call.
Most of this is driven by the companies going out of their way to pay as little as possible and still get living and breathing bodies on the phone. Remember also that in this field over the last few years the starting salaries have gone down all over and down dramatically in some cases.
My goal is to try and show companies that the better you treat both your employees and you customer the better off the company will be and the more profitable it will be in the future. The problem is that no one is willing to look at anything beyond the current quarter and have lost site of any long term goals.
Henry Ford had the right idea when he started his company. His idea was that you make the best possible product, for the lowest possible cost while paying the highest possible wages. We have now perverted that to selling the lowest quality that anyone is willing to buy while charges as much as we can get anyone to pay for it while paying the lowest possible wages.
I have absolutely no problem with making a profit. That is why people go into business. However, when you see any company where the CEO makes more than 1000 times what his lowest paid employee makes then that is a company that has no regards whatsoever for either the employees or for the customer.
Stay away from these companies when you can!!!
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