Job woes

If anyone wonders why the average income for people has dropped in this country over the last ten years I can tell you it is because of the way most large corporations handle things. The last job I had was in a call center for a major telephone company in the United States.

I started a phone representative taking calls from customers with technical problems handling them one at a time. I then moved on to handling 10 customers at a time through a chat program that they had. From there I became a Quality Assurance representative making sure that the contacts were handled appropriately and in a timely fashion. From there I became a coach responsible for working with the representatives to make sure that things were done correctly and working one on one with the representatives to get them any additional training they needed as well as putting together improvement goals for them. While I did get a yearly raise (not very large most of the time) all of those jobs were considered lateral moves which means that even though each position had substantially increased responsibilities, those responsibilities were apparently not important enough to warrant an actual promotion which of course would have resulted in additional pay.

Due to the company being purchased I am now working for 35% less than I was before at another company. Hopefully this company handles things a bit differently but we shall see.